Why
Choose a Quality Service Certified® Real Estate
Professional?
Quality
Service Certified® real estate professionals are offering home
sellers and buyers a
new standard of service and accountability. Real estate
professionals must be educated and certified in order for them to
hold the Quality Service Certified designation. Real estate
professionals are highly motivated to protect their QSC® status by
delivering better service satisfaction, more service value and
higher accountability.
Check out the Quality Service Certified® guarantee here:
Buyers
----
Sellers
The sale or purchase of what for many is their most valuable asset,
deserves the serious attention and accountability of a defined,
written and communicated service process with measurable standards;
that’s exactly what a Quality Service Certified® professional
must deliver.
Holding the Quality Service Certification® requires a real estate
associate to follow a well-defined process of service, to present
that process in writing to every customer, every time and to
guarantee its delivery. Customers can expect a consistent,
reliable, responsive and accountable service experience from a QSC®
service professional.
After a transaction closes, sellers or buyers complete a customer
satisfaction survey that is administered by Leading Research
Corporation (LRC). The survey data is collected and compiled by LRC
assuring objectivity and credibility. An overall satisfaction
rating for each sales professional is posted on the QSC consumer
website after 4 surveys have been returned. This
feedback and public display of the professional’s service
quality help keep the sales associate accountable to maintain the
highest level of service delivery.
Consumers today expect the same consistent standard of service from
their real estate associate as from their accountant, doctor or
other professional. The Quality Service Certified program
puts this philosophy into practice.
If you would like me to contact you, click HERE, or use the "Request Information"
menu.
Rowland Fellows,
Broker Associate
rowland@rowlandfellows.com
Phone: (916) 792-2368 -- Fax: (916) 404-4197
NorCal Partners -- 112 Feather Falls Circle -- Citrus Heights,
California 95610
If your property is currently listed, please do not consider this
to be a solicitation.
NorCal Partners and its agents are licensed by the Department of
Real Estate, State of California. This website is not intended to
be a solicitation for the purchase, sales or lease of real property
outside the State of California. Information contained herein has
not been verified by NorCal Partners or its agents. Interested
parties should independently verify this information.
